FAQ's |
| Q. |
How do I submit my dictations? |
| A..
|
Dictations can be recorded over
a phone line, using a toll-free access number. Alternatively,
digital hand-held recorders can be used to dictate as
well. These are submitted online, after they are downloaded
onto your computer. |
| Q. |
How is my dictation processed? |
| A..
|
Once the dictation is received,
it is transferred to the assigned transcriptionist. After
transcription is complete, it is sent through two tiers
of quality analysis and then transmitted to the physician
for review. |
| Q. |
How do I receive my transcriptions? |
| A..
|
Transcriptions are received
over the internet, through a HIPAA compliant secure account
using Internet Explorer. |
| Q. |
Are dictations and transcribed reports available
"on-line"? |
| A..
|
Dictations can be accessed for
up to 15 days on-line; transcribed reports are available
for up to 365 days on-line. |
| Q. |
Can you use my "normals"? |
| A..
|
Use of “normals”
or “canned phrases” are encouraged, and can
result in considerable savings in the long run. |
| Q. |
How do I open the transcriptions I download? |
| A..
|
You can use any word processing
program to open your dictation. |
| Q. |
Is the transfer of files over the internet
secure enough to be HIPAA compliant? |
| A..
|
All communication between your
computer and our website is protected through the use
of Secure Socket Layer encryption (SSL). This means that
nobody can “listen in” on the conversation
between those computers. This is the same level of security
that large E-Commerce and banking sites use to transmit
sensitive financial information. You can verify this by
looking for the little padlock icon used by Netscape and
Internet Explorer to identify a secure site. |
| Q. |
What turnaround time do you offer? |
| A..
|
Typically, the transcribed reports
are returned in 24 hours. Faster STAT service is available
as well. |
| Q. |
What if I dictate over the weekend? |
| A..
|
Our transcriptionists work 7
days a week. The turnaround time does not change over
the weekend. |
| Q. |
How much does the service cost? |
| A..
|
Typically, your cost will be
8 cents per line. STAT dictations cost more. |
| Q. |
What constitutes a line of transcription? |
| A..
|
A line of transcription constitutes
65 characters including spaces. The same rule applies
for headers and footers. |
| Q. |
Are there any other fees? |
| A..
|
No. |
| Q. |
What payment methods are available? |
| A..
|
Credit card or check, billed
monthly. Daily line counts are also available online.
|
| Q. |
What if I want to test your services? |
| A..
|
You can dictate up to 1000 lines,
without any cost or obligation. |
|
